What are the main functions of the customer management call system? The functions of the customer management call system software include:
1. Customer management: The call system software supports automatic recording, and customer service personnel can adjust the reception status of seats in a timely manner based on customer tracking, to prevent manual seats from flying orders, private orders, and malicious robbery.
2. Automatic pop-up screen: When a new customer information page is displayed on the interface, the customer information and previous chat records can be directly seen on the pop-up screen interface, providing customers with a more comprehensive understanding.
3. Report statistics: Call system software report statistics include: incoming call answering rate, call loss rate, average call response time, satisfaction evaluation, etc.
4. Customer management: The call system software also comes with a CRM system, which facilitates management personnel to summarize and manage customer information.
5. The work order system categorizes customers, sets up follow-up teams, and develops different follow-up plans according to different maintenance stages to improve work efficiency.